Our team knows what it’s like to be a customer. Providing real customer support and ensuring your satisfaction is one of the main pillars of Anaya. If you are unsatisfied with your purchase for any reason, please email firstname.lastname@example.org within 30 days of receiving your item to initiate your return.
Please return the item in the original packaging in which it arrived. Once the item is back at our warehouse, our team will inspect the item to ensure that it is still in as-new condition. If the item is still as-new, we will promptly issue your refund.
Refunds will be issued in the original form of payment used for your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please email us at firstname.lastname@example.org and request a replacement or a refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All products in stock will leave the warehouse in 1-2 business days.
All retail orders are free to ship via Fedex or UPS ground and arrive at your destination in 2-5 business days.
We are currently unable to ship orders outside of Canada and the 48 contiguous states. In order to receive your Anaya order, please provide the address of your US based freight forwarder.
Wholesale orders will be shipped and billed during the check out and will be shipped via the most cost effective carrier: Fedex, UPS or by Truck.