Return Policy

Our team knows what it’s like to be a customer. Providing real customer support and ensuring your satisfaction is one of the main pillars of Anaya.

If you are unsatisfied with your purchase for any reason, please email customercare@anayahome.com within 30 days of receiving your item to initiate your return. Please note there is a re-stocking fee of 15% of the total order value on all orders returned.

 

Refund Policy:

To start a return, you can contact us at customercare@anayahome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please return the item in the original packaging in which it arrived. Once the item is back at our warehouse, our team will inspect the item to ensure that it is still in as-new condition. If the item is still as-new, we will promptly issue your refund. There is a re-stocking fee of 15% of the total order value on all orders returned.

Refunds will be issued in the original form of payment used for your purchase. 

Furniture Items are final sale. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please email us at customercare@anayahome.com and request a replacement or a refund.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Furniture Items are final sale. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Wholesale Order Return Policy

There is a re-stocking fee of 15% of the total order value on all orders returned or cancelled during processing.