Our team knows what it’s like to be a customer. Providing real customer support and ensuring your satisfaction is one of the main pillars of Anaya.
Retail Orders- Return Policy:
If you are unsatisfied with your purchase for any reason, please email email@example.com within 30 days of receiving your item to initiate your return. Please note there is a re-stocking fee of 20% of the total order value on all orders returned. Shipping Charges are non-refundable.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please return the item in the original packaging in which it arrived. Once the item is back at our warehouse, our team will inspect the item to ensure that it is still in as-new condition. If the item is still as-new, we will promptly issue your refund. Furniture Items are final sale.
Refunds will be issued in the original form of payment used for your purchase.
Retail Orders- Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please email us at email@example.com and request a replacement or a refund.
Retail Orders- Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Furniture Items are final sale.
Retail Orders- Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Wholesale Orders- Return Policy
Unauthorized returns will not be accepted. All authorized returns must have an RMA number. Merchandise that is returned will be subject to a 20% restocking fee and all related freight charges.
Wholesale Orders- Cancellations
If you would like to cancel your order, a written notice must be received by Anaya Customer Care 14 business days prior to the ship date. Orders cannot be cancelled after the 14 days prior to shipping.
Wholesale Orders- Damage Claims
Claims must be made immediately within 10 days from date of delivery and sent to firstname.lastname@example.org including photographs of the damaged items. Once we receive the claim we will process your refund, credit or issue a replacement unit.
Wholesale Orders- Processing
Opening orders and re-orders have a $250 minimum. Rush order fee is $45 and your order will ship within 1-2 business days.
Our products ship from Kansas City, MO where our centrally located warehouse offers the best shipping rates across the country.
A valid credit card must be attached to your order for it to be processed. Orders will be charged and shipped when items are in stock unless there is a cancellation date on your order. Shipping charges are billed separately. Stock availability is subject to change on a daily basis. For any items not in stock, we will note this on your invoice. The order will be shipped once the items are back in stock unless you contact us to cancel.
For in-stock items, small parcel orders will ship within 1 week. LTL orders will ship in 1-4 weeks depending on order volume. Please contact us at email@example.com for lead time inquiries.